Refund Policy

1Subscription Refunds

Forex 24 offers a 7-day refund period for new paid subscriptions. If you have subscribed to a paid plan for the first time and are unsatisfied for any reason, you may request a full refund within 7 calendar days of your initial payment date.

To request a refund within this window, email support@forex24.net from the email address associated with your account, including your account email and the date of your subscription. We will process eligible refunds within 5–10 business days.

The 7-day refund window applies to the first subscription payment only. Subsequent recurring charges are not eligible for refund under this clause.

2Renewals and Recurring Billing

Paid subscriptions renew automatically on a recurring basis at the end of each billing cycle unless cancelled before the renewal date. You are responsible for cancelling your subscription before renewal if you do not wish to continue.

Renewal charges are not automatically refundable. If you were charged for a renewal you did not intend, please contact us within 48 hours of the charge at support@forex24.net and we will review the request on a case-by-case basis.

3Cancellation

You may cancel your subscription at any time. Cancellation stops future billing but does not immediately remove access — your paid features remain available until the end of the current billing period.

Cancellation does not automatically trigger a refund for the unused portion of the current billing period unless you are within the initial 7-day refund window described above.

4Exceptional Circumstances

Refund requests outside the 7-day window may be considered in exceptional circumstances including:

• Verified technical issues that prevented you from accessing paid features for an extended period
• Billing errors caused by our platform
• Duplicate charges resulting from a payment processing error

These requests will be reviewed individually. Please contact support@forex24.net with full details. We do not guarantee refunds outside the standard window but will make reasonable efforts to resolve genuine billing issues.

5Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the 7-day initial refund window has passed
• Subscription periods where the platform was accessed and features were used
• Downgrade requests — switching to a lower plan takes effect at next renewal; no partial refund is issued for the current period